PRINCIPLES OF GOOD ADMINISTRATION

PRINCIPLES OF GOOD ADMINISTRATION THAT SHOULD BE FOLLOWED ARE:-

Getting it right
Acting correctly in accordance with the law, statutory powers and obligations, organisational policy and guidance (published or internal) and any other rules and regulations.
Acting within the boundaries of established good practice.
Providing effective services, through appropriately trained competent staff.
Taking decisions that are reasonable & are based on all relevant considerations.


Being citizen focused
Providing services that meet customer needs and any published service standards.
Dealing with people helpfully, promptly and sensitively, having regard to their individual circumstances.
Responding to customer needs flexibly including, where appropriate, in a joined-up way with other providers.

Being open and accountable
Being open and clear about policies, procedures and decisions, and ensuring that information and any advice provided is accessible, accurate and complete
Handling information properly and appropriately.
Keeping proper and appropriate records.
Taking corporate responsibility for official actions.

Acting fairly and proportionately
Treating people impartially, with respect and courtesy and without bias, discrimination or prejudice, and ensuring that there is no conflict of interest.
Dealing with people and issues objectively and consistently.
Ensuring that decisions and actions are proportionate to the circumstances and individuals concerned.

Putting things right
Putting mistakes right quickly and taking action to correct policies and procedures which are found to be ineffective, unworkable or unfair.
Providing clear and timely information on how and when to appeal or complain.
Operating an effective complaints procedure, which includes providing appropriate redressal.

Seeking continuous improvement
Keeping policies and procedures under regular review to ensure their effectiveness.
Welcoming feedback and using it to improve services and performance.
Ensuring that lessons learned from complaints contribute to providing better services.