SUBHASH CHANDRA AGRAWAL
Guinness Record Holder & RTI Activist
Department of Administrative Reforms (Government of India) has given new look to its Public Griviance portal www.pgportal.gov.in which requires procedural reforms as well apart from extending similar web-portal compulsorily at websites of all public-authorities at centre and states to minimise unnecessary routing of submissions made at www.pgportal.gov.in to concerned ministries and departments by Department of Administrative Reforms.
It is usual practice that those having posted their submissions at www.pgportal.gov.in are informed through SMS and e-mail that their submissions are disposed off advising to visit the website for seeing details of disposal. But it is quite often that website does not provide sought details because of some web-error. Department of Administrative Reforms should direct all listed public-authorities to compulsorily send copy of disposal through e-mail provided by those having submitted submissions at the portal. Select-option for subject-matter should also include “Suggestions”.