Public Grievances Commission –
A Forum for redressal of public grievances.
The Government of NCT of Delhi with the prior approval of the Central Government, Ministry of Home Affairs has established a Public Grievances Commission (Commission) with a view to providing a comprehensive mechanism for redressal of grievances of the public against the Departments of the GNCT of Delhi, Delhi Police and Local Bodies, Autonomous Organizations/ Undertakings and other institutions owned or substantially financed by the Government of Delhi. The Commission was set up vide a Resolution dated 25th September 1997 as a functionally independent body, responsible for the speedy redressal of complaints of the public, to take action against acts of omission or commission on the part of public officials working in the organizations of the Delhi Government and to recommend such action as considered necessary for removal of such grievances. Department-wise major issues involved in public grievances/ complaints received by the Commission
Name of the Department ————-Major Issues—————
Delhi Police——Inaction by police, harassment, corruption or impartial investigation.
M.C.D.——Unauthorised construction, encroachment on public land, corruption charges against the employees, civic problems like water lodging, insanitation, non-payment of terminal benefits to employees.
Delhi Jal Board —–Shortage of water, sewer problems, incorrect bills
Food & Supplies Deptt.—Non-supply of ration items by FPS/SKO dealers, corruption, non-issuance of ration cards
P.W.D.——–Encroachment on Govt. land
D.T.C. ——–Regarding change of routes or for providing bus service
Land & Building —–Allotment of alternate plot
Delhi Pollution Control Committee —Pollution caused by slaughtering and roasting of animals/birds and sealing of factories. Noise and particle pollution
Education Deptt.—-Retirement benefits, revision of pension, shortage of staff in schools
Revenue Deptt.—-Encroachment on Gaon Sabha land, correction of revenue records, mon demarcation of plots, composition, mutation of land, allotment of plots
Registrar Cooperative Societies—-Mismanagement of affairs of cooperative scieties by the managing committees, harassment to the members of the cooperative societies by the managing committees, delayed action by the Registrar office on complaints made by members
N.D.M.C.—–Encroachment on public land, harassment
SC/ST Finance Corpn.—–Regarding loan
Chairman (Office) —23379911
Secretary (Office) —-23379533
Phone ——-23379900, 23379901
Fax ———-23370903
Email —— pgcdelhi@nic.in
Submit on-line complaint
Source of information
